Bringing Customer Service to Health Care

For many years, health care in the U.S. has been fraught with frustrations for patients, physicians and employees.  We aim to change this.  We are working to differentiate Tenet hospitals as better places to work, better places to practice medicine and better places to receive care.

Target 100
In 2002, we completed implementation of the Target 100 program.  Target 100 seeks to achieve 100 percent satisfaction among our patients, physicians and employees.

More Than Just "Satisfied"
But we don’t want just “satisfied” patients – we want “very satisfied” patients.  So, we’ve raised the bar.  A satisfied patient will likely return to our hospital, but one who is very satisfied is likely to tell others about the experience.  To capture this differentiation, we challenged our hospitals to achieve a new target on our 10-point scale:  consistently scoring nines or perfect 10s.