Chief Nursing Officer
Hospital/Facility: North Fulton Hospital
Location: Roswell, GA
The Chief Nursing Officer reports directly to the Chief Executive Officer of North Fulton Hospital.
North Fulton Hospital, part of Tenet Georgia, is a 202-bed, acute-care hospital located on Highway 9, Alpharetta Highway, in Roswell. Opened in 1983, NFH serves North Fulton and surrounding counties through its team of more than 1,000 employees, 400 staff physicians and 200 volunteers.
NFH is a state-designated Level II trauma center and provides a continuum of services through its centers and programs, including neurosciences, women’s health services, orthopedics, rehabilitation, surgical services, gastroenterology and oncology.
The hospital is fully accredited and is also recognized by the American College of Surgeon’s Commission on Cancer as an Accredited Cancer Program, as well as being certified as a Primary Stroke Center by The Joint Commission, the nation’s oldest and largest hospital accreditation agency.
The Chief Nursing Officer provides strategic leadership as the senior executive position responsible for all nursing and other designated patient care functions and services within the hospital organization. The role assumes responsibility for assessing, planning, coordinating, implementing and evaluating nursing practice on a facility level. The role assumes 24/7 responsibility and has accountability to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care. The Chief Nursing Officer represents nursing concerns on the governing board and at medical staff leadership meetings.
Key Responsibilities include:
- Collaborate with human resources and other team members to select, on-board, orient, and provide coaching for direct reports.
- Evaluate and monitor facility level people pillar statistics, participate on related calls as necessary.
- Consider and/or implement nurse residency programs to ensure pipeline for facility.
- Collaborate with team members to formulate programs to enhance work life balance.
- Partner with related team members to promote a safe work environment that is based on a zero tolerance for sexual harassment, workplace violence and verbal and physical abuse.
- Collaborate with related team members to promote an effective facility level competency program.
- Collaborate to promote a robust employee development and education program that responds to the unique needs of employees across the career continuum (novice to expert).
- Work cohesively with related team members to develop and implement recruitment and retention strategies that ensure a qualified and stable workforce.
- Participate in workforce planning to ensure an adequate and competent workforce.
- Support the design of effective and competitive compensation and benefits programs.
- Effectively communicate with all internal and external constituents, including staff, colleagues, and physicians.
- Communicate and administer human resource programs and procedures in accordance with established policies.
- Manage organizational relationships in a manner which builds mutual trust and respect. Establish trusting and collaborative relationships.
- Address and manage conflict in a constructive and productive manner.
- Give timely feedback and reinforce positive behaviors.
- Create and communicate a compelling shared vision.
- Develop effective strategies for addressing organizational priorities.
- Develop, communicate and monitor performance expectations.
- Formulate objectives, goals, and specific strategies related to the organization’s mission and vision.
- Understand effective organizational outcome measures in order to balance cost, quality and service.
- Measure and analyze performance from the learning and growth, business process, customer, and financial perspectives.
- Promote a results-oriented environment.
- Develop succession plan for nursing leadership.
- Demonstrate effective change management; able to serve as an organizational change agent.
- Coach and mentor aspiring nurse leaders.
- Create an environment in which professional and personal growth is an expectation.
- Articulate the application of ethical principles to operations.
- Manage organizational and individual performance with appropriate rewards.
- Represent nursing and patient care issues within the organization’s governance and medical staff structures.
- Represent nursing and patient care in strategic planning and quality initiatives with the governing body.
- Educate the organization’s board members and physicians regarding healthcare/value of nursing care.
- Create an environment that recognizes and values diversity.
- Develop processes to incorporate cultural beliefs into care.
- Design strategies that address the unique needs of a diverse workforce, patient population, and community.
- Assess the current environment and establish indicators of progress toward cultural competency.
- Engage staff and others in decision-making.
- Promote decisions that are patient-centered.
- Provide an environment conducive to opinion-sharing.
- Promote systems thinking as a value in the nursing organization.
- Consider the impact of nursing decisions on the health care organization as a whole.
- Provide leadership in building loyalty and commitment throughout the organization.
- Synthesize and integrate divergent viewpoints for the good of the organization.
- Involves employees in decision-making.
- Attend and participate in regional CNO calls and meetings.
- Understand and articulate patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures.
- Maintain knowledge of current nursing practice and roles and functions within nursing and other healthcare disciplines.
- Maintain current knowledge of patient care delivery systems and innovations.
- Ensure that nursing practice is consistent with current standards and current evidenced based practice.
- Ensure that the care delivery model, clinical environment of care and related technology is appropriate to needs of caregivers and patients.
- Serve as change agent when patient care work/workflow is redesigned.
- Advocate use of documented best practices.
- Teach and mentor others to routinely utilize evidenced based data and research.
- Assure that the clinical perspective is included in organizational decisions.
- Supports regional senior director and Tenet CNO.
- Provide a supportive and stimulating learning environment for nursing students.
- Participate in the academic community through advisory and collaborative efforts.
- Ensure that the educational system is aligned with organizational needs.
- Collaborate with nursing programs to provide required resources; evaluate graduates.
- Collaborate with academia in nursing research and incorporate nursing research into practice.
- Demonstrate a comprehensive understanding of organizational revenue, expense performance and capital planning.
- Manage fiscal, human and material resources in a cost effective manner.
- Design and maintain effective systems for resource management in nursing.
- Manage patient care processes such as care management/length of stay to ensure optimal revenue.
- Utilize effective performance management in managing key areas of responsibility.
- Contribute to the development and implementation of the organization’s performance improvement program. Support the development and implementation of an organization-wide patient safety program.
- Monitor and evaluate quality through public reported measure (i.e. core measures, nurse sensitive patient outcomes, infection control, etc) in collaboration with the facility DCQI and ICP, as well as national resources.
- Actively participate in facility clinical close calls.
- Define quality metrics by identifying the problem/process, measuring success at improving specific areas of patient care, analyzing the root causes or variation from quality standards, improving the process with the evidence, controlling solutions and sustaining success.
- Interpret information from research.
- Participate in studies that provide outcome measurements.
- Utilize research findings for the establishment of standards, practices, and patient care models in the organization.
- Disseminate research findings to patient care team members.
- Support the development of a facility-wide patient safety program.
- Support a non-punitive environment and a reward system for reporting unsafe practices.
- Design safe clinical systems, processes, policies and procedures.
- Allocate nursing resources based on measurement of patient acuity/care needed.
- Ensure staff is clinically competent and trained on their role in patient safety, performance improvement, and risk management.
- Support a safe culture that assures accountability and respects values and individual contributions.
- Incorporate safety as a design element as appropriate.
- Collaborate with RM to monitor and follow up on clinical risk trends.
- Identify, mitigate and take action to correct areas of risk/liability in patient care.
- Facilitate facility level annual pressure ulcer prevalence and incidence study results with corrective action.
- Collaborate with related team members to monitor and evaluate a Culture of Safety through active coaching of direct reports to insure that the culture of safety is cultivated at the facility.
- Support the annual AHRQ Patient Safety Survey and follows up with corrective actions.
- Supports and embraces role in the adoption of EMR within facility.
- Demonstrates basic competency in technology applications related to business and clinical functions.
- Recognizes the relevance of nursing data for improving practice.
- Utilizes facility database management, decision support, and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems.
- Participates in system change processes and utility analysis.
- Evaluates and revises patient care processes and systems.
- Participates in the evaluation of information systems in practice settings.
- Uses computerized management systems to record administrative data (billing data, quality assurance data, workload data, etc.).
- Uses applications for structured data entry (classification systems, acuity level, etc.).
- Recognizes the utility of nursing involvement in the planning, design, choice and implementation of information systems in the practice environment.
- Demonstrates awareness of societal and technological trends, issues and new developments as they apply to nursing.
- Demonstrates proficient awareness of legal and ethical issues related to client data, information, and confidentiality.
- Reads and interprets benchmarking, financial and occupancy data.
- Monitor and evaluate service indicators in collaboration with related team members at the facility level.
- Facilitate education of employees related to service.
- Actively facilitate Physician satisfaction survey, monitors results and collaborates with facility team members to develop and implement action plans.
- Monitor and evaluate results of annual Employee Satisfaction Survey and collaborate with related team members to develop and implement action plans.
- Advocate for nursing.
- Assume personal and professional accountability.
- Follow through on commitments.
- Integrate high ethical standards and core values into everyday work activities.
- Maintain a professional network of colleagues.
- Contribute to the profession of nursing through professional organizations, publication, and other professional endeavors.
- Participate in the legislative process and health policy issues that impact nursing and health care delivery.
An academic degree in nursing is required, and a Master’s degree in Nursing or related field (Health Administration, Business, Public Health, or Management) is preferred.
- Active and current registered nurse license in the state of residence/practice is required.
- Current CENP or NEA certification preferred.
- At least five years of progressive management experience in a facility environment as an Associate Chief Nursing Officer or Nursing Director of multiple, complex nursing departments.
- Highly effective interpersonal and communication skills.
- Proven leadership ability and facility operational expertise.
- Ability to serve as role model and advocate for the professional discipline of nursing.
- Strong labor relations background.
- An individual able to effectively and efficiently organize patient care promoting optimal outcomes, patient safety, and patient, physician and employee satisfaction.
- An individual with proven success recruiting, retaining and developing staff. Someone effective in mentoring and developing staff, encouraging professional growth and achievement.
- Takes the lead in complying with regulatory standards, rules and laws.
Please apply at firstname.lastname@example.org
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