The Parent Company
Tenet Healthcare Corporation, through its subsidiaries, owns and operates acute care hospitals and related health care services across the United States. Effective October 2013 Tenet Healthcare acquired Vanguard Health Systems, becoming the second-largest healthcare company in the United States in terms of revenue and employees. The combined company will have 77 hospitals, 170 outpatient centers, 23,000 affiliated physicians, over 600 Conifer Health Clients, and more than 100,000 employees operating in 43 states. Tenet Healthcare and Vanguard Health Systems have become one company, and we are united by a common purpose — to provide high quality care to people in the communities we serve. And together we have the resources and expertise to meet the healthcare challenges of the 21st century.
We are moving rapidly into a new world, one in which healthcare delivery will be fundamentally different from the past. We are ready for that future. Our caregivers and facilities are providing greater value and a wider range of services, from wellness to primary care to chronic care management, as well as urgent care, advanced diagnostics, outpatient surgery, rehabilitation, and of course, our core service, acute hospital care. Our health plans are providing affordable coverage options for families and employers, and Conifer Health Solutions is helping hospitals, employers and health plans improve the efficiency of their operations and the health of the populations they serve.
We strive also to be known for having exceptional integrity, being an excellent place to work for our employees and physicians, and delivering long-term value for our shareholders. As we seek to improve the quality of patient lives, serve our communities, and provide an exceptional environment for our colleagues and affiliated physicians, we are guided by these five core values. Quality; quality is at the core of everything we do and every decision we make. Integrity; we manage our business with integrity and the highest ethical standards. Service; we have a culture of service that values teamwork and focuses on the needs of others. Innovation; we support a culture of innovation that creates new solutions for our patients, physicians and employees. Transparency; we operate with transparency by measuring our results and sharing them with others.
We recognize that a balanced management approach is critical in achieving our mission, and base our goal and measurement system on a balanced scorecard consisting of five pillars: Service, Quality, People, Cost, and Growth. Our balanced scorecard has been an important part of Tenet’s past success – and will be fundamental to our success going forward. Ethics and Compliance are also key values to our company, and are the foundation to the five pillars.
Additionally, we aim to be recognized – in both word and deed – as a leader in addressing the many difficult issues facing our industry. Our focus on quality is just one example of this commitment. We have also taken strong leadership positions on other health care issues of great importance, including joining ranks with other for profit hospital systems as a part of the Federation of American Hospitals to have a voice on critical issues on Medicare pricing, the uninsured, and quality.
Tenet, a publicly traded company listed on the New York Stock Exchange under the stock symbol THC, is one of the largest investor-owned health care delivery systems in the nation with 77 hospitals in 16 states; more than 170 outpatient centers; 20,326 licensed beds; nearly 4 million patients; over 100,000 employees; and $15.4 billion net operating revenues.
Saint Francis Hospital-Memphis
Since 1974, Saint Francis Hospital-Memphis has been a leading medical center for Memphis and the Mid-South. Our 519-bed facility was the first full-service hospital in the rapidly growing East Memphis area. Over the years, “first” has become a much-used word in describing Saint Francis. We were the first to establish a Chest Pain Emergency Center that is dedicated solely to the quick intervention, diagnosis, and treatment of the heart and heart related problems. We were the first hospital in the Memphis area to establish a Stroke Emergency Center, focusing on treating the symptoms of stroke and restoring function as quickly as possible.
Saint Francis has been recognized nationally for its quality of care by:
Ø American Academy of Sleep Medicine
Ø American Diabetes Association
Ø American Heart Association
Ø American Society of Bariatric Surgery
Ø Aetna Healthcare
Ø Blue Cross Blue Shield
Ø CIGNA Healthcare
Ø Society of Chest Pain Centers
Ø United Healthcare
Our 42 acre campus is home to the hospital, two medical office buildings (with shops, bank, pharmacy and restaurant), the University of Tennessee/Saint Francis Family Practice Residency Building, and a convenient four story parking facility. Our beautiful campus features ample free parking with easy access to the hospital and the adjacent medical office buildings. Complimentary valet parking at our medical office buildings makes your visit even more convenient.
Our responsive Customer Service team stands ready to help at any time. These professionals are dedicated to ensuring that patients, families, and visitors have a good experience while using our services.
Saint Francis Hospital-Memphis believes that personal service and a warm welcome go a long way toward satisfying customers. We have the people and resources needed to provide you with high quality medical care and compassionate personal care.
Saint Francis Hospital-Memphis is a comprehensive medical center featuring:
§ 519 beds with all private rooms
§ A wide spectrum of tertiary and acute care services
§ Outpatient services and wellness programs Specialty Areas
§ Bariatric Services (Center for Surgical Weight Loss)
§ Behavioral Health Services
§ Cancer Care Services
§ Heart & Vascular Center
§ Chest Pain Emergency Center
§ Diabetes Care Center
§ Emergency Room
§ Inpatient Rehabilitation Center
§ Joint & Spine Center
§ Family Birthing Center
§ Outpatient Surgery Center
§ Senior Care Services
§ Sports Medicine and Rehabilitation Centers
§ Stroke Emergency Center
§ Total Care and Park Avenue Outpatient Diagnostic Centers
§ Women’s Center
Our Customer Service Commitment
At Saint Francis Hospital-Memphis, Patient Safety, Quality Medical Care, and Customer Service are our highest priorities. We commit to consistently provide a caring environment while meeting the Physical, Spiritual and Emotional needs of our patients and their families. We commit to value the Dignity, Diversity, and Individuality of every person. We commit to anticipate and exceed the expectations of our guests.
The Director of Business Development reports to the Chief Executive Officer of the facility, with a dotted line to the Regional Vice President of Business Development. Reporting to the Director of Business Development are 3-5 FTEs with responsibility for: business development, planning and analysis, physician “sales,” marketing, internal and external communications, community liaison.
As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.
In this regard, we have identified core attributes that will enable a leader to succeed at Tenet, and have defined them within five areas critical to performance:
Use Astute Judgment
Ø Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts.
Ø Identifies and vets new business opportunities based on research and analysis.
Ø Establishes bold business development plans that are consistent with the law and Tenet’s ethical standards while maximizing business growth potential.
Ø Monitors inpatient and outpatient volume metrics, physician admission and referral patterns, and revenue generation to either encourage or correct action plan implementation.
Ø Ability to generate analysis and insight based on facility and market data (e.g. market share, state data, ST2).
Drive Organizational Success
Ø Executes effective marketing plan that create a “Quality” differentiation in the market, yields profitable business results and builds physician loyalty.
Ø Establishes aggressive and realistic physician sales program priorities, strategies, and metrics while monitoring progress to plan and identifying results delivered.
Ø Employs, motivates and manages the right people to build the right relationship and deliver the right results.
Ø Establishes and influences others to achieve aggressive goals, targets, and metrics consistent with strategic and operational objectives.
Ø Leads efforts that ensure educated consumers make good care option decisions and increase patient satisfaction.
Align the Organization
Ø Builds consensus and commitment across disparate managers, physicians and facility partners with often competing priorities.
Ø Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding and commitment to business development initiatives.
Ø Motivates managers to work cross functionally to achieve business development goals and effect necessary change.
Ø Creates and manages an effective sales pipeline that delivers on business development targets.
Ø Leads senior executive team in advancing the facility’s short and long term business growth plans while minimizing distractions and complacency.
Ø Leads collaborative partnerships among community based facilities and clinics that result in effective referral patterns and care redirection.
Ø Maintains high visibility among physician community and earns a reputation for effectively listening and leading facility change efforts that build physician loyalty and enhance the patient experience.
Ø Effective in achieving and promoting a collaborative approach to problem resolution.
Ø Cultivates and develops relationships with local employers (e.g. Health Promotion, Managed Care).
Ø Leads in development and implementation of facility business strategy & market position (e.g. analyzes market dynamics and market share, tracks product line performance, gathers competitive intelligence).
Ø Assesses market and questions current business development strategy as appropriate to lead to generation of innovative ideas to improve current business plan and achieve results.
Ø Builds targeted sales and marketing lists that identifies and targets new opportunities for market and revenue growth.
Ø Plans, organizes and directs strategies that develop physician relationships and physician manpower plans consistent with internal development plans and external community need.
Ø Identifies, vets and secures commitment to new inpatient and outpatient services and programs that deliver measurable business growth.
Ø Effectively leads, partners and advises CEO in the development and execution of short and long term business growth strategies.
The Director of Business Development of Saint Francis Hospital-Memphis will also have leadership and oversight of the business development responsibilities for its sister hospital, Saint Francis Hospital-Bartlett, a 156-bed acute care facility located in Bartlett, Tennessee. The facility features 88 medical/surgical beds, 16 orthopedic/spine beds, 10 mother-baby suites, 10 NICU beds, 16 ICU beds, and 16 PCU beds. Other features include six surgery suites, a 24-hour emergency room, and a dedicated outpatient imaging center.
The Director of Business Development has responsibility for all aspects of business development, including growth of facility admissions and market share; physician development, recruitment and redirection; clinical program development; business planning, decision support and analytics; marketing and communication. Key responsibilities include:
§ Business Strategy/Business Planning - Leadership for the development and implementation of the facility’s business strategy & market positioning. Ongoing analysis of market dynamics and market share changes, product line performance and overall tracking of business initiatives and competitive intelligence. Responsibilities include translating data and analysis into realistic business strategy.
§ Physician/Relationship Development – Responsibility for planning, organizing and directing activities aimed at improving relationships with local physicians and retaining and growing physician volume. Specific responsibilities include:
Ø In conjunction with CEO, monitoring inpatient and outpatient physician volume metrics on a monthly basis;
Ø Discussing volume variances with physicians;
Ø Establishing physician recruitment priorities based on an internal development plan (service line and medical staff) and an external community needs assessment;
Ø Developing processes for successful physician recruitment and/or employment; implements as necessary;
Ø Providing leadership for structured physician sales program – develops strategic priorities and sales plan using internal strategies and data; understands practice patterns, solicits opinions, promotes new services, monitors results;
Ø Providing leadership for cultivating and developing relationships with local employers as it pertains to health promotion and managed care contracts;
Ø Providing leadership for cultivating and developing referral relationships with other facilities, including nursing homes and other facilities.
§ Program Development – Responsibility for identifying new business opportunities based on research and analysis. Specific responsibilities include concept development & analysis; preparing volume and financial projections; working with operations on program implementation. Also responsible for tracking & coordinating local and state regulation as it pertains to programs in CON states.
§ Marketing – Overall responsibility for developing and implementing marketing plan to promote facility’s business initiatives to constituents. Specific responsibilities include:
Ø Conducts marketing research;
Ø Oversees proactive and reactive media relations to enhance perception and preference for the facility;
Ø Manages the development of screenings and seminars to promote targeted clinical services;
Ø Directs the development of effective advertising/promotional campaigns and collateral consistent with facility’s business plan;
Ø Directs all web-based communications including the facility web-site;
Ø Represents facility in community organizations and events, including chambers, planning board meetings, non-profit boards;
Ø Tracks effectiveness of marketing programs;
Ø Provides direction for the facility’s foundation annual giving plan.
A comprehensive, competitive, compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and well-rounded benefits program, which includes relocation assistance.