- Hospital/Facility: Phoenix Baptist and Arizona Heart Hospitals
- Location: Phoenix AZ
The Parent Company
Tenet Healthcare Corporation, through its subsidiaries, owns and operates acute care hospitals and related health care services across the United States. Effective October 2013 Tenet Healthcare acquired Vanguard Health Systems, becoming the second-largest healthcare company in the United States in terms of revenue and employees. The combined company will have 77 hospitals, 170 outpatient centers, 23,000 affiliated physicians, over 600 Conifer Health Clients, and more than 100,000 employees operating in 43 states. Tenet Healthcare and Vanguard Health Systems have become one company, and we are united by a common purpose — to provide high quality care to people in the communities we serve. And together we have the resources and expertise to meet the healthcare challenges of the 21st century.
We are moving rapidly into a new world, one in which healthcare delivery will be fundamentally different from the past. We are ready for that future. Our caregivers and facilities are providing greater value and a wider range of services, from wellness to primary care to chronic care management, as well as urgent care, advanced diagnostics, outpatient surgery, rehabilitation, and of course, our core service, acute hospital care. Our health plans are providing affordable coverage options for families and employers, and Conifer Health Solutions is helping hospitals, employers and health plans improve the efficiency of their operations and the health of the populations they serve.
We strive also to be known for having exceptional integrity, being an excellent place to work for our employees and physicians, and delivering long-term value for our shareholders. As we seek to improve the quality of patient lives, serve our communities, and provide an exceptional environment for our colleagues and affiliated physicians, we are guided by these five core values. Quality; quality is at the core of everything we do and every decision we make. Integrity; we manage our business with integrity and the highest ethical standards. Service; we have a culture of service that values teamwork and focuses on the needs of others. Innovation; we support a culture of innovation that creates new solutions for our patients, physicians and employees. Transparency; we operate with transparency by measuring our results and sharing them with others.
We recognize that a balanced management approach is critical in achieving our mission, and base our goal and measurement system on a balanced scorecard consisting of five pillars: Service, Quality, People, Cost, and Growth. Our balanced scorecard has been an important part of Tenet’s past success – and will be fundamental to our success going forward. Ethics and Compliance are also key values to our company, and are the foundation to the five pillars.
Additionally, we aim to be recognized – in both word and deed – as a leader in addressing the many difficult issues facing our industry. Our focus on quality is just one example of this commitment. We have also taken strong leadership positions on other health care issues of great importance, including joining ranks with other for profit hospital systems as a part of the Federation of American Hospitals to have a voice on critical issues on Medicare pricing, the uninsured, and quality.
Tenet, a publicly traded company listed on the New York Stock Exchange under the stock symbol THC, is one of the largest investor-owned health care delivery systems in the nation with 77 hospitals in 16 states; more than 170 outpatient centers; 20,326 licensed beds; nearly 4 million patients; over 100,000 employees; and $15.4 billion net operating revenues.
Phoenix Baptist Hospital
Phoenix Baptist Hospital has 221 licensed beds and reports 2013 net revenues of approximately $112,000,000. Key service lines include Neurology, Cardiovascular Care, Women’s Services, Orthopedics, Intensive Care, and Occupational Medicine.
Arizona Heart Hospital
Arizona Heart Hospital has 59 licensed beds and reports 2013 net revenues of approximately $59,000,000. Key service lines include Cardiology, Surgical Care, and Emergency Care.
The Chief Nursing Officer reports directly to the Chief Executive Officer of Phoenix Baptist Hospital.
As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.
In this regard, we have identified core attributes that will enable a leader to succeed at Tenet, and have defined them within five areas critical to performance:
Use Astute Judgment
Ø Promotes decisions that are patient-centered (e.g., plans to reduce noise in patient areas at night).
Ø Promotes “systems thinking” as a value in the nursing organization. Synthesizes and integrates divergent viewpoints for the good of the organization (e.g., implements shared governance councils).
Ø Considers impact of nursing decisions on the healthcare organization as a whole (e.g., reduces falls, pressure ulcers, and other nurse sensitive patient outcomes).
Ø Provides leadership in building loyalty and commitment throughout the organization (e.g., builds career development path for high performing staff).
Ø Assures that the clinical perspective is included in organizational decisions (e.g., leads work that results in successful JC accreditation).
Ø Formulates objectives, goals, and specific strategies related to the organization’s mission and vision (e.g. participates in preparing the budget with cost improvements in nursing departments).
Ø Promotes a results-oriented environment (e.g., cascades and measures BSC, CQ BSC, and CNO BSC targets).
Ø Represents nursing/patient care issues within the organization’s governance and medical staff structures (e.g. actively participates in governing board by presenting a monthly nursing report).
Ø Represents nursing/patient care in strategic planning and quality initiatives with the governing body (e.g., presents new ideas and external and internal benchmarks at board meetings).
Ø Monitors and evaluates quality through public reported measure (e.g. core measures, nurse sensitive patient outcomes, infection control, VBP risk protection, etc.) in collaboration with the facility DCQI and ICP, as well as national resources.
Ø Supports the development of a facility wide patient safety program (e.g. zero never events; reduced falls with injury, reduced facility acquired pressure ulcers, etc.; meets targets on CNO BSC).
Ø Designs safe clinical systems, processes, policies and procedures.
Apply Financial Insights
Ø Allocates nursing resources based on measurement of patient acuity/care needed (e.g. meets JC conditions of participation for nursing services).
Ø Demonstrates sense of urgency in management of labor expense (e.g., meets targets for SWB).
Ø Effectively communicates with all internal and external constituents, including staff, colleagues, and physicians (e.g., holds weekly staff meetings with Department Directors, routinely rounds with physicians).
Ø Builds “privileged relationships” with key internal stakeholders (e.g. CEO, RSVP, etc.) and manages organizational relationships in a manner which builds mutual trust and respect. Addresses and manages conflict in a constructive and productive manner (e.g., immediately addresses a conflict situation between a nurse and physician to a positive outcome).
Ø Actively networks and creates peer relationships with other internal and external nursing leaders (e.g. leadership role in industry organizations, actively mentors, etc.).
Drive Organizational Success
Ø Understands and articulates patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures.
Ø Ensures that the care delivery model, clinical environment of care and related technology is appropriate to needs of caregivers and patients.
Ø Supports and embraces role in the adoption of EMR within facility and successfully implements within SWB budget.
Ø Recognizes the utility of nursing involvement in the planning, design, choice and implementation of information systems in the practice environment.
Ø Monitors and evaluates service indicators (PSMSS and HCAHPs) and implements action plans in collaboration with related team members at the facility level (e.g., action to implement formal discharge calls).
Ø Actively facilitates Physician satisfaction survey, monitors results and collaborates with facility team members to develop and implement action plans (e.g., action to improve communication with physicians).
Ø Monitors and evaluates results of annual Employee Satisfaction Survey and collaborates with related team members to develop and implement action plans (e.g., action to increase recognition).
Develop Organizational Talent
Ø Participates in workforce planning to ensure an adequate and competent workforce.
§ Recruitment and retention strategies, employee development/education program (e.g., meets targets for People pillar for nursing including turnover, <1 year turnover, and retention).
§ Consider and/or implement nurse residency programs (e.g., successfully implement Versant program).
§ Effective facility level competency program (e.g., meets JC requirements for unit-based competency across the continuum of care).
Ø Develops succession plan for nursing leadership (e.g., promotion of RN Directors to ACNO and CNO roles).
Ø Assumes personal and professional accountability (e.g. meets or exceeds requirements for licensure as a Registered Professional Nurse in the state where employed; maintains required CEUs, actively seeks out career development opportunities, etc.).
Ø Supports a non-punitive environment and a reward system for reporting unsafe practices (e.g. improved scores on Annual ARHQ Patient Safety Survey regarding non-punitive environments for reporting unsafe practices).
Key CNO Responsibilities
The Chief Nursing Officer provides strategic leadership as the senior executive position responsible for all nursing and other designated patient care functions and services within the hospital organization. The role assumes responsibility for assessing, planning, coordinating, implementing and evaluating nursing practice on a facility level. The role assumes 24/7 responsibility and has accountability to ensure high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to patient care. The Chief Nursing Officer represents nursing concerns on the governing board and at medical staff leadership meetings.
Key role responsibilities include the following:
Retaining great people at the facility
§ Collaborate with human resources and other team members to select, on-board, orient, and provide coaching for direct reports.
§ Evaluate and monitor facility level people pillar statistics, participate on related calls as necessary.
§ Consider and/or implement nurse residency programs to ensure pipeline for facility.
§ Collaborate with team members to formulate programs to enhance work life balance.
§ Partner with related team members to promote a safe work environment that is based on a zero tolerance for sexual harassment, workplace violence and verbal and physical abuse.
§ Collaborate with related team members to promote an effective facility level competency program.
§ Collaborate to promote a robust employee development and education program that responds to the unique needs of employees across the career continuum (novice to expert).
§ Work cohesively with related team members to develop and implement recruitment and retention strategies that ensure a qualified and stable workforce.
Ø Participate in workforce planning to ensure an adequate and competent workforce.
Ø Support the design of effective and competitive compensation and benefits programs.
Communication and Relationship Building
§ Effectively communicate with all internal and external constituents, including staff, colleagues, and physicians.
§ Communicate and administer human resource programs and procedures in accordance with established policies.
§ Manage organizational relationships in a manner which builds mutual trust and respect. Establish trusting and collaborative relationships.
§ Address and manage conflict in a constructive and productive manner.
§ Give timely feedback and reinforce positive behaviors.
§ Create and communicate a compelling shared vision.
§ Develop effective strategies for addressing organizational priorities.
§ Develop, communicate and monitor performance expectations.
§ Formulate objectives, goals, and specific strategies related to the organization’s mission and vision.
§ Understand effective organizational outcome measures in order to balance cost, quality and service.
§ Measure and analyze performance from the learning and growth, business process, customer, and financial perspectives.
§ Promote a results-oriented environment.
§ Develop succession plan for nursing leadership.
§ Demonstrate effective change management; able to serve as an organizational change agent.
§ Coach and mentor aspiring nurse leaders.
§ Create an environment in which professional and personal growth is an expectation.
§ Articulate the application of ethical principles to operations.
§ Manage organizational and individual performance with appropriate rewards.
§ Represent nursing and patient care issues within the organization’s governance and medical staff structures.
§ Represent nursing and patient care in strategic planning and quality initiatives with the governing body.
§ Educate the organization’s board members and physicians regarding healthcare/value of nursing care.
§ Create an environment that recognizes and values diversity.
§ Develop processes to incorporate cultural beliefs into care.
§ Design strategies that address the unique needs of a diverse workforce, patient population, and community.
§ Assess the current environment and establish indicators of progress toward cultural competency.
Shared decision-making/Shared Leadership
§ Engage staff and others in decision-making.
§ Promote decisions that are patient-centered.
§ Provide an environment conducive to opinion-sharing.
§ Promote systems thinking as a value in the nursing organization.
§ Consider the impact of nursing decisions on the health care organization as a whole.
§ Provide leadership in building loyalty and commitment throughout the organization.
§ Synthesize and integrate divergent viewpoints for the good of the organization.
§ Involves employees in decision-making.
§ Attend and participate in regional CNO calls and meetings.
Clinical Practice Leadership
§ Understand and articulate patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures.
§ Maintain knowledge of current nursing practice and roles and functions within nursing and other healthcare disciplines.
§ Maintain current knowledge of patient care delivery systems and innovations.
§ Ensure that nursing practice is consistent with current standards and current evidenced based practice.
§ Ensure that the care delivery model, clinical environment of care and related technology is appropriate to needs of caregivers and patients.
§ Serve as change agent when patient care work/workflow is redesigned.
§ Advocate use of documented best practices.
§ Teach and mentor others to routinely utilize evidenced based data and research.
§ Assure that the clinical perspective is included in organizational decisions.
§ Supports regional senior director and Tenet CNO.
§ Provide a supportive and stimulating learning environment for nursing students.
§ Participate in the academic community through advisory and collaborative efforts.
§ Ensure that the educational system is aligned with organizational needs.
§ Collaborate with nursing programs to provide required resources; evaluate graduates.
§ Collaborate with academia in nursing research and incorporate nursing research into practice.
§ Demonstrate a comprehensive understanding of organizational revenue, expense performance and capital planning.
§ Manage fiscal, human and material resources in a cost effective manner.
§ Design and maintain effective systems for resource management in nursing.
§ Manage patient care processes such as care management/length of stay to ensure optimal revenue.
§ Utilize effective performance management in managing key areas of responsibility.
Quality, Patient Safety and Risk Management
§ Contribute to the development and implementation of the organization’s performance improvement program. Support the development and implementation of an organization-wide patient safety program.
§ Monitor and evaluate quality through public reported measure (i.e. core measures, nurse sensitive patient outcomes, infection control, etc) in collaboration with the facility DCQI and ICP, as well as national resources.
§ Actively participate in facility clinical close calls.
§ Define quality metrics by identifying the problem/process, measuring success at improving specific areas of patient care, analyzing the root causes or variation from quality standards, improving the process with the evidence, controlling solutions and sustaining success.
§ Interpret information from research.
§ Participate in studies that provide outcome measurements.
§ Utilize research findings for the establishment of standards, practices, and patient care models in the organization.
§ Disseminate research findings to patient care team members.
§ Support the development of a facility-wide patient safety program.
§ Support a non-punitive environment and a reward system for reporting unsafe practices.
§ Design safe clinical systems, processes, policies and procedures.
§ Allocate nursing resources based on measurement of patient acuity/care needed.
§ Ensure staff is clinically competent and trained on their role in patient safety, performance improvement, and risk management.
§ Support a safe culture that assures accountability and respects values and individual contributions.
§ Incorporate safety as a design element as appropriate.
§ Collaborate with RM to monitor and follow up on clinical risk trends.
§ Identify, mitigate and take action to correct areas of risk/liability in patient care.
§ Facilitate facility level annual pressure ulcer prevalence and incidence study results with corrective action.
§ Collaborate with related team members to monitor and evaluate a Culture of Safety through active coaching of direct reports to insure that the culture of safety is cultivated at the facility.
§ Support the annual AHRQ Patient Safety Survey and follows up with corrective actions.
Information management and technology
§ Supports and embraces role in the adoption of EMR within facility.
§ Demonstrates basic competency in technology applications related to business and clinical functions.
§ Recognizes the relevance of nursing data for improving practice.
§ Utilizes facility database management, decision support, and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems.
§ Participates in system change processes and utility analysis.
§ Evaluates and revises patient care processes and systems.
§ Participates in the evaluation of information systems in practice settings.
§ Uses computerized management systems to record administrative data (billing data, quality assurance data, workload data, etc.).
§ Uses applications for structured data entry (classification systems, acuity level, etc.).
§ Recognizes the utility of nursing involvement in the planning, design, choice and implementation of information systems in the practice environment.
§ Demonstrates awareness of societal and technological trends, issues and new developments as they apply to nursing.
§ Demonstrates proficient awareness of legal and ethical issues related to client data, information, and confidentiality.
§ Reads and interprets benchmarking, financial and occupancy data.
§ Monitor and evaluate service indicators in collaboration with related team members at the facility level.
§ Facilitate education of employees related to service.
§ Actively facilitate Physician satisfaction survey, monitors results and collaborates with facility team members to develop and implement action plans.
§ Monitor and evaluate results of annual Employee Satisfaction Survey and collaborate with related team members to develop and implement action plans.
Professional Role Model
§ Advocate for nursing.
§ Assume personal and professional accountability.
§ Follow through on commitments.
§ Integrate high ethical standards and core values into everyday work activities.
§ Maintain a professional network of colleagues.
§ Contribute to the profession of nursing through professional organizations, publication, and other professional endeavors.
§ Participate in the legislative process and health policy issues that impact nursing and health care delivery.
A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.
An academic degree in nursing is required, and a Master’s degree in Nursing or related field (Health Administration, Business, Public Health, or Management) is strongly preferred.
Active and current registered nurse license in the state of residence/practice is required.
Current CENP or NEA certification preferred.
Required Background Experience
At least five years of progressive management experience in a facility environment as an Associate Chief Nursing Officer or Nursing Director of multiple, complex nursing departments.
Highly effective interpersonal and communication skills.
Proven leadership ability and facility operational expertise.
Ability to serve as role model and advocate for the professional discipline of nursing.
Strong labor relations background.
An individual able to effectively and efficiently organize patient care promoting optimal outcomes, patient safety, and patient, physician and employee satisfaction.
An individual with proven success recruiting, retaining and developing staff. Someone effective in mentoring and developing staff, encouraging professional growth and achievement.
Takes the lead in complying with regulatory standards, rules and laws.
Proven ability to identify the need for change, anticipating, recognizing and creatively solving resistance to change; working with others to view change as a challenge and opportunity for growth. Displays an ability to be a risk taker and assume the role of change agent. However, someone who understands the importance of collegiality, collaboration and team spirit.
A credible nurse leader who utilizes communication, coaching, sponsorship and training to successfully manage the people-side of change in order to realize successful outcomes of a business change.
One who is positive, creative and innovative with a strong understanding of the business aspects of healthcare and the acumen to play a substantive role in developing strategies, budgets and business plans. Financially astute, with a solid understanding of cost issues and initiatives.
Clearly a leader by example, able to articulate a clear vision and expectations for patient care services and other areas of responsibility.
An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.
A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.
Excellent interpersonal skills; a dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker. The ability to communicate clearly and effectively both verbally and in writing.
A leader who will inspire confidence and establish a sense of common direction and vision for the medical staff.
Please apply at firstname.lastname@example.org