Hospital/Facility: Texas Regional Medical Center
Location: Sunnyvale, TX
The Parent Company
Tenet Healthcare Corporation, through its subsidiaries, owns and operates acute care hospitals and related health care services across the United States. Effective October 2013 Tenet Healthcare acquired Vanguard Health Systems, becoming the second-largest healthcare company in the United States in terms of revenue and employees. The combined company will have 77 hospitals, 170 outpatient centers, 23,000 affiliated physicians, over 600 Conifer Health Clients, and more than 100,000 employees operating in 43 states. Tenet Healthcare and Vanguard Health Systems have become one company, and we are united by a common purpose — to provide high quality care to people in the communities we serve. And together we have the resources and expertise to meet the healthcare challenges of the 21st century.
We are moving rapidly into a new world, one in which healthcare delivery will be fundamentally different from the past. We are ready for that future. Our caregivers and facilities are providing greater value and a wider range of services, from wellness to primary care to chronic care management, as well as urgent care, advanced diagnostics, outpatient surgery, rehabilitation, and of course, our core service, acute hospital care. Our health plans are providing affordable coverage options for families and employers, and Conifer Health Solutions is helping hospitals, employers and health plans improve the efficiency of their operations and the health of the populations they serve.
We strive also to be known for having exceptional integrity, being an excellent place to work for our employees and physicians, and delivering long-term value for our shareholders. As we seek to improve the quality of patient lives, serve our communities, and provide an exceptional environment for our colleagues and affiliated physicians, we are guided by these five core values. Quality; quality is at the core of everything we do and every decision we make. Integrity; we manage our business with integrity and the highest ethical standards. Service; we have a culture of service that values teamwork and focuses on the needs of others. Innovation; we support a culture of innovation that creates new solutions for our patients, physicians and employees. Transparency; we operate with transparency by measuring our results and sharing them with others.
We recognize that a balanced management approach is critical in achieving our mission, and base our goal and measurement system on a balanced scorecard consisting of five pillars: Service, Quality, People, Cost, and Growth. Our balanced scorecard has been an important part of Tenet’s past success – and will be fundamental to our success going forward. Ethics and Compliance are also key values to our company, and are the foundation to the five pillars.
Additionally, we aim to be recognized – in both word and deed – as a leader in addressing the many difficult issues facing our industry. Our focus on quality is just one example of this commitment. We have also taken strong leadership positions on other health care issues of great importance, including joining ranks with other for profit hospital systems as a part of the Federation of American Hospitals to have a voice on critical issues on Medicare pricing, the uninsured, and quality.
Tenet, a publicly traded company listed on the New York Stock Exchange under the stock symbol THC, is one of the largest investor-owned health care delivery systems in the nation with 77 hospitals in 16 states; more than 170 outpatient centers; 20,326 licensed beds; nearly 4 million patients; over 100,000 employees; and $15.4 billion net operating revenues.
Texas Regional Medical Center
Texas Regional Medical Center (TRMC) at Sunnyvale is a new kind of hospital. We provide an extraordinary level of personal attention to our patients and our extensive array of medical services and technology rivals any other facility in the area.
Primarily physician-owned and just 15 minutes from Downtown Dallas and easily accessible from I-635 and Hwy 80, TRMC is the first choice for discriminating patients who take their healthcare seriously and will settle for nothing short of the best.
The Heart & Vascular Center at Texas Regional Medical Center at Sunnyvale is an authority on all matters related to your heart. We have the equipment, the facility and the people with knowledge and experience to handle all aspects of heart care – from prevention and diagnosis to treatment and recovery care. We have the equipment, the facility and the people with knowledge and experience to handle all aspects of heart care, from prevention and diagnosis to treatment and recovery care. We have installed the latest in imaging technology. Our Cath Lab imaging systems provide full and clear 3-D pictures of the heart and vascular systems. Our specialized cardiac labs mean that all of your diagnosis and treatment is centered in one area. This includes our state-of-the-art Surgery Center, should open-heart surgery be a necessity. This is another example of the steps taken to ensure your comfort while in our care at TRMC.
The surgery facility at Texas Regional Medical Center at Sunnyvale is one of the finest in North Texas. With the help of our advanced tools and technology, including minimally invasive procedures, our skilled and experienced surgeons and staff will provide you the expertise you want and the compassionate care for which we are known. We feature six large, state-of-the-art integrated suites and two endoscopy suites. Each suite features LED surgery lighting with auto focus and low emitting heat; equipment booms; PACS with large HD viewing screens; HD video monitoring; and a fixed base bed system/patient transfer system. Additionally, a full array of specialty surgeries is performed here including:
All surgery patients are offered the convenience and efficiency of pre-admit testing as needed. With the help of our advanced tools and technology, including minimally invasive procedures, our skilled and experienced surgeons and staff will provide you the expertise you want and the compassionate care for which we are known. To run all of these programs and sophisticated equipment, we recruited an exemplary staff of skilled and experienced technicians, managers and other support personnel. So, whether you are having a baby, a minimally invasive spine procedure or even an emergency situation, Texas Regional Medical Center in Sunnyvale is the first choice destination for patients, families and physicians who only choose the best.
The Chief Executive Officer of Texas Regional Medical Center reports directly to the Chief Executive Officer of the Central Region.
CEO Core Competencies
As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.
In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:
Drive Organizational Success
Ø Translates complex strategies into aggressive and achievable team/individual goals, targets and action plans that deliver results (e.g. local employer outreach strategy, with target employers, assigned leads, and defined approach).
Ø Creates focus, energy and commitment to key Tenet operational initiatives (e.g. highly visible champion for Tenet initiatives such as TGI, MPI, etc.).
Ø Maintains ongoing feedback, measurement and assessment processes that determine progress to plan and, if necessary, lead to course correction (e.g., weekly reporting and team dialogue of physician sales activities).
Ø Builds consensus and commitment among various stakeholders, often with competing priorities (e.g. bringing physicians, managers, and employees together to improve patient service).
Ø Participates in talent planning to ensure recruitment and development of high performing leaders. Shapes roles and assignments in a way that maximizes individual capability and performance contribution (e.g. identifies and develops/mentors talent).
Use Astute Judgment
Ø Demonstrates intellectual curiosity by seeking out new information and market awareness, and uses that knowledge to improve the business (e.g., identify a weakness of a competitor in a service line, and bolster the facility image in that service).
Ø Uses a fact-based approach to assessing and designing solutions, and resists acting exclusively on anecdote (e.g., measuring market share by service line, vs. responding to a physician comment of a competitor’s strength).
Ø Understands and addresses complex issues in the critical areas of healthcare, including payer mix, regulatory/legislative changes, physician partnerships, and acquisitions/divestitures.
Ø Defines unambiguous strategies for growth and operational excellence (e.g., identifies specific, aggressive goals for physician and patient satisfaction scores, BSC targets).
Ø Understands financial indicators/levers and delivers earnings and cash flow at or above budget, regardless of changes in the environment (e.g. pursues incremental and significant improvements in productivity and revenue generation).
Ø Critically and logically evaluates strategic and operational alternatives and selects tactics that mitigate cost risk and maximize revenue potential (e.g., prioritizing capital investment based on ROI, physician relationships, safety, etc.).
Ø Takes decisive action in high stakes situations, times of crisis and uncertainty (e.g., responds to local disasters, such as a hurricane).
Ø Takes calculated risks to stay competitive in the industry/market (e.g. recruiting a physician when facility has an existing practice group).
Ø Promotes or asserts own position and ideas (e.g. believes in the value of new HIT system, and actively promotes it to physicians).
Ø Champions new ideas and initiatives that create operational/strategic advantage (e.g., implement a new nursing care model).
Ø Seeks out and decisively confronts and resolves issues or barriers to success, including uncompetitive or ineffective processes, practices and people (e.g., challenges a specific billing practice).
Ø Develops progressive physician/facility strategies that achieve/exceed service, quality, growth, and cost targets year after year (e.g., a facility master plan, partnership with a local LTAC).
Ø Develops and communicates strategies that achieve competitive advantage, in areas such as productivity, quality, culture, talent, internal/external volume and revenue growth initiatives.
Ø Builds a credible, high return physician growth/replacement strategy that recruits and retains first rate medical staff (e.g., targeting a specific medical group, recruiting from specialized facilities for sub-specialty talent).
Ø Counters competitive threats by leading distinctive change initiatives (e.g., building a free standing ER to defend service area).
Earn Unwavering Trust
Ø Demonstrates high visibility networking and interacting constantly with key stakeholders to inform and advise on strategic initiatives, progress, healthcare trends, etc. (e.g., speaks at community events, sits on local boards).
Ø Builds solid effective relationships with physician partners, payers, and customers (e.g., meets with key physicians quarterly).
Ø Exhibits excellent communication, presentation and listening skills that secure commitment and alignment.
Ø Maintains high ethical standards and integrity consistent with Tenet values and compliance expectations.
Specific CEO Responsibilities Include
Viewed as focused, in charge, enthusiastic and approachable, the Chief Executive Officer of the facility will be responsible for providing strong leadership for the facility. He/she will lead by example, setting clear strategies and performance expectations developed in an environment of participation and collaboration with senior management, physicians, and the Advisory Board.
Other responsibilities include:
Ø Ensures a positive working relationship with physicians; creates a culture of open progressive communication and mutual understanding between the physicians, facility leadership and employees.
Ø Develops and leads a top-notch administrative team.
Ø Establishes a sense of mutual “pride of ownership” among constituencies, including physicians, employees and the community. Nurtures a culture of shared purpose and goals among these groups, fostering greatly improved working relationships and ensuring consistent quality of patient care.
Ø Maintains a highly visible presence, interacting constantly with key stakeholders to inform and advise them of strategies, current healthcare trends, legislation and activities. Represents the facility as a vital provider and employer by being an active civic leader in the community.
Ø Recruits and retains first-rate physicians to work with the facility.
Ø Exhibits strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially concerning physicians, employees and the community.
Ø Displays strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
Ø In conjunction with the Chief Financial Officer of the facility, the Chief Executive Officer will sign to certify the financials of the facility on a quarterly basis.
Ø Appropriately assesses strategic opportunities to enhance the facility’s market position.
Ø Assures the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
Ø Shows creativity and judgment in developing and communicating an executable vision that includes new product lines and services, partnerships, and ventures.
Ø Continues to build solid, effective relationships with appropriate partners, payors, businesses, customers, and the community at large.
Ø Ensures positive employee relations and trust through communication, education, consistency and dependability.
Ø Leads the development of progressive physician/facility strategies and executes plans in order to optimize the long-term potential of the facility.
Ø Fosters a work climate that attracts quality employees, and provides and promotes the facility as a provider of choice for patients.
Ø Demonstrates successes in integrating medical staff and creating opportunities for growth and profitability.
A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.
An undergraduate degree in Business, Health Care Administration, or related field is required. A Master’s degree is preferred.
Required Background Experience
Minimum ten to fifteen years of progressive experience in facility or healthcare management, culminating in successfully leading a complex entity in a culturally diverse, competitive urban environment.
Demonstrated, sophisticated understanding of healthcare and facility financial matters; a strong, experience-based knowledge of managed care.
Experience as a Hospital CEO or senior executive in a proprietary facility, or proven capability to consistently produce positive margins in a complex and competitive environment.
A proven background in developing and implementing successful strategies that ensures delivery of high quality, cost effective healthcare. Possesses a verifiable history of engendering growth through increased productivity as well as program development.
A strong reputation for sustained, successful, inclusive, trust-based physician relations, and proven success for attracting excellent physicians. The ability to understand physicians’ viewpoints and needs, and work strategically with them in the best interest of patients and the facility.
A highly effective manager with a demonstrated track record of bold leadership and bringing teams toward full utilization of their talents and abilities to achieve desired business results.
Must have independent judgment and decision-making capability. Excellent human relations skills.
Visionary with the ability to think strategically and possessing the communication and leadership skills to follow through on development plans.
Demonstrated success in balancing cost and quality issues and partnering with the medical staff to address productivity and quality improvements.
Superior knowledge of healthcare trends and legislation combined with strong business acumen.
Track record of active community leadership. The Chief Executive Officer must be a visible, active participant in civic forums representing the facility.
Proven ability to provide high quality, cost effective care through innovation, reputation and positive employee and physician relations.
The ability to communicate effectively with diverse constituencies and to deliver high quality written and verbal presentations. Astute interpersonal, public relations and negotiating skills. Excellent interpersonal skills; and a dedicated listener.
One who encourages feedback and collaborative efforts in his/her staff in order to promote a higher standard of patient care, cost effective delivery of services, and a team-oriented culture.
An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.
Please apply at firstname.lastname@example.org