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Director, Urgent Care Center (UCC) Operations 

Hospital/Facility: Tenet Healthcare Corporation
Location: Dallas, TX

Description

The Director, UCC Operations will play a key role in creating a UCC management capability within Tenet.  Initially, this role will focus on establishing Tenet’s approach to developing and managing UCCs.  This work will include creating a process to select locations for and develop UCCs, key policies and processes for operating UCCs, and strategies to ensure UCCs deliver maximum synergy to local Tenet hospitals.

Once a UCC management capability has been established within Tenet, the Director, UCC Operations will be responsible for developing and managing UCCs across multiple communities in which Tenet operates acute care hospitals.  This will include working with Tenet hospitals & Regions to develop UCCs in strategic locations, implementing and customizing operational processes, managing financial and operational performance, hiring and managing staff and market managers, and coordinating efforts to market UCC services.

Other key duties for the Director include the following:

  • Consistently achieve earnings targets through focused management of UCC businesses, efforts to achieve top line growth, and margin improvement through cost discipline.

 

  • Establish new freestanding UCC businesses, to include implementing and customizing key operational processes, hiring and mentor center employees and management, and leading initial marketing efforts to communicate the role of UCC in the community.

 

  • Customize UCC services to meet the specific needs of the community (e.g., occ health programs for areas with large employers)

 

  • Sustain positive relationships with Tenet-affiliated physicians and work with them to establish tactics which enable the UCC to support the growth of their practices.

 

  • Identify opportunities to grow UCC businesses through traditional marketing efforts, as well as innovative approaches (e.g., direct-to-employer marketing).

 

  • Communicate with local hospital administrative teams to demonstrate the value UCC provides to hospital, and to coordinate UCC programs to support other Tenet programs / activities in that market.

 

  • Support Outpatient Services Development Team efforts to acquire and develop UCCs, to include conducting analysis and research to support assumptions used in financial models used to secure approval for UCC-related projects.

Education

Qualified candidates are required to have an undergraduate degree, with a Master’s degree, preferably in Business or Healthcare Administration, a definite plus.

Minimum of five years of freestanding UCC management and / or development experience is required, preferably with experience at the market manager or regional manager levels.

Please apply at executive.search@tenethealth.com

 

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On this Web site, the terms "Tenet," "the company," "we," "us" or "our" refer to Tenet Healthcare Corporation and/or its subsidiaries or affiliates.

The hospitals and hospital programs described on this Web site are owned and/or operated by subsidiaries or affiliates of Tenet Healthcare Corporation.

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